Frequently Asked Questions

Get answers to common questions about Monthly member.

Enroll online or in-salon; you'll be billed monthly and receive one massage every four weeks. Sessions include prioritized booking, personalized therapist care, and access to member perks. Membership continues until canceled, ensuring consistent restorative treatments year-round.

Each month your membership covers one massage scheduled every four weeks. It may also include discounted upgrades, product savings, and therapist follow-up recommendations. Specific inclusions and upgrade pricing are outlined at sign-up and available in your member portal.

Yes — you can reschedule within the four-week cycle subject to our appointment policy. Please provide at least 24–48 hours' notice when possible. We’ll help find a replacement slot to maintain your monthly rhythm and benefits without losing a session.

If you miss a scheduled visit, notify us promptly. We offer a short grace period to reschedule; missed appointments without adequate notice may forfeit that month's session. Review your membership terms for grace windows, makeup policies, or one-time rollovers.

Members receive discounted massage pricing, periodic product discounts, occasional complimentary upgrades, and exclusive promotions. Discounts and specific perks may vary by plan tier; check your welcome packet or member portal for current offers, seasonal specials, and partner discounts.

Yes — you can pause or cancel with advance notice according to membership terms. Contact reception or your member portal to request a pause, cancellation, or billing adjustment. Pauses may be limited per year; refunds depend on billing cycle and policy.